Frequently Asked Questions
Everything you need to know about shopping with ShopHeart.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receiving the item at our warehouse.
Do you offer international shipping?
Yes, ShopHeart ships to over 50 countries worldwide. Shipping costs and delivery dates are calculated at checkout based on your specific location.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our facility, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.